News Rover Usenet Newsreader -- Search and download Usenet newsgroup messages and files
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NewsRover.Com - RoverSupport - FAQ - AuthError

FAQ - Auth Error 502 - Invalid user name or password

The error message you're seeing is coming from the Usenet news server you're trying to connect to. It means that you haven't entered the correct logon account name and password for the news server on News Rover's Configure/Server screen.

The logon account name and password for the news server is provided by the company that runs the news server, not our company. This information is different than the registration name and license key we sent you for News Rover.

The first thing to check is whether you mistyped your logon name and password for the news server. Be sure to enter them exactly as the news server company specified them. Some names and passwords are case sensitive.

Our company doesn't have anything to do with the operation of the news server, so we don't know what your logon name and password for the server are. If you don't know, you need to contact the company that runs the news
server and ask them.

If you are able to connect and download one or two messages but then get the error message, the problem could be caused by having the connection limit for the news server set too high.

Go to the Configure/Server screen in News Rover and look at the three values near the bottom of the screen in the group labeled "Max. connections to server". The most critical of the three is "Total", which limits the total connections including both Autoscan and subscribed newsgroups. Set the total allowed connections to 2 and see if that solves your problem. If it does, gradually increase it until you start having problems, then back it down one step.

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